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SUPPORT
We are happy to provide free support for our products. The most efficient way for us to do this is by email. We can usually respond to all email within 24 hours, but it could be longer on weekends or holidays. Please send your questions, comments and problems to:
NOTICE - A number of users have seen No.2 quit unexpectedly after 20-30 seconds of use. This bug (caused by corrupted preference files) has been fixed in the 1.3 upgrade now available. Download the upgrade for free from the App Store!
BETA TESTING - If you are trying to beta test for us, you need to email us the device ID number for your iPhone or iPod Touch. The easiest way to do this is to download the free "BetaHelper" or "Ad Hoc Helper" from the App Store and use either one to email the info to our address (shown above). You can also manually get the Device ID by connecting the iPhone/iPod to your computer and looking at the Summary screen in iTunes. If you click on "Serial Number:" it will change to "Identifier:" and show the ID number. Choose "Copy" from the edit menu (or command-C on your keyboard) to copy and paste the number into an email. After we have confirmed your device for testing (we will send you an email) you can download the beta here.
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We are working on the next upgrade for No.2, which will let you import drawings/photos and draw in color! We are also looking to improve memory management and reduce the time needed to open and close drawings.
Check back soon for FAQs and support forums!